CGI Off Campus 2026 Hiring Fresher For Service Desk Technician L1 Support | Bangalore

The Service Desk Technician L1 Support role at CGI is suitable for candidates looking to build experience in professional work environments, communication, teamwork, and business operations.

Founded in 1976, CGI is one of the largest IT and business consulting services firms globally. With operations in over 400 locations across 21 industries, CGI delivers innovative and scalable IT solutions to global clients.

CGI focuses on delivering measurable business outcomes through technology, consulting, and digital transformation services. The company offers opportunities to work with leading enterprises and gain exposure to global IT standards.

With a strong reputation for employee growth and career development, CGI provides a structured learning environment for freshers entering the IT support and infrastructure domain.

CGI is hiring energetic, customer-focused fresh graduates to join its Service Desk team in Bangalore.

As a Service Desk Technician (L1 Support), you will act as the first point of contact for IT-related issues. You will provide Level-1 technical support to users by troubleshooting hardware, software, network, and application problems.

This position offers hands-on experience in IT operations, ticketing tools, and enterprise support environments.

• As a Service Desk Technician at CGI, your key responsibilities will include:
• 1. First-Level IT Support
• Act as the primary contact for IT-related queries via phone, email, chat, or ticketing systems.
• Provide immediate troubleshooting support for common IT issues.
• 2. Troubleshooting & Issue Resolution
• Perform Level-1 troubleshooting for:
• Hardware issues
• Software errors
• Operating system problems
• Network connectivity
• VPN and email issues
• Handle password resets and account unlocks.
• Provide user access support.
• 3. Incident Management
• Log incidents accurately in ticketing tools.
• Track and monitor tickets until closure.
• Ensure resolution within defined SLA timelines.
• Escalate unresolved issues to L2/L3 teams.
• 4. Documentation & Knowledge Management
• Document issue resolutions.
• Maintain and update knowledge base articles.
• Follow standard operating procedures.
• 5. Customer Service Excellence
• Communicate technical solutions clearly and professionally.
• Maintain a customer-centric approach.
• Ensure positive user experience.
• This role builds a strong foundation in IT support, infrastructure operations, and enterprise service management.

• To apply for CGI Off Campus Drive 2026, candidates must meet the following requirements:
• B.Sc Computer Science / BCA / B.Tech graduates.
• 2023, 2024, or 2025 passed-out candidates.
• Minimum 60% academic score in 10th, 12th, and UG.
• No active backlogs.
• Strong academic record and willingness to learn.
• Candidates with basic IT troubleshooting knowledge are highly preferred.

• The ideal candidate should possess the following skills:
• Technical Skills
• Good understanding of computer fundamentals.
• Knowledge of operating systems (Windows preferred).
• Basic networking concepts.
• Familiarity with MS Office applications.
• Basic Windows troubleshooting and system configuration.
• Communication Skills
• Strong verbal and written communication skills.
• Ability to explain technical solutions clearly.
• Good interpersonal skills.
• Analytical & Problem-Solving Skills
• Logical thinking ability.
• Quick troubleshooting mindset.
• Ability to work under pressure.
• Work Environment Skills
• Willingness to work in 24/7 rotational shifts.
• Ability to handle customer queries professionally.
• Comfortable working in a fast-paced IT environment.

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