CGI Service Desk Technician L1 Support Recruitment 2026 | Freshers Jobs in Bangalore

Founded in 1976, CGI is one of the largest IT and business consulting services firms globally. With operations in over 400 locations across 21 industries, CGI delivers innovative and scalable IT solutions to global clients.

CGI focuses on delivering measurable business outcomes through technology, consulting, and digital transformation services. The company offers opportunities to work with leading enterprises and gain exposure to global IT standards.

With a strong reputation for employee growth and career development, CGI provides a structured learning environment for freshers entering the IT support and infrastructure domain.

The expected salary for the Service Desk Technician L1 Support position at CGI will depend on your skills, qualifications, interview performance, and company compensation policies. Freshers selected for this role may also receive additional benefits such as performance incentives, health insurance, paid leave, training programs, and other employee benefits based on company policy.

CGI is hiring energetic, customer-focused fresh graduates to join its Service Desk team in Bangalore.

As a Service Desk Technician (L1 Support), you will act as the first point of contact for IT-related issues. You will provide Level-1 technical support to users by troubleshooting hardware, software, network, and application problems.

This position offers hands-on experience in IT operations, ticketing tools, and enterprise support environments.

• As a Service Desk Technician at CGI, your key responsibilities will include:
• 1. First-Level IT Support
• Act as the primary contact for IT-related queries via phone, email, chat, or ticketing systems.
• Provide immediate troubleshooting support for common IT issues.
• 2. Troubleshooting & Issue Resolution
• Perform Level-1 troubleshooting for:
• Hardware issues
• Software errors
• Operating system problems
• Network connectivity
• VPN and email issues
• Handle password resets and account unlocks.
• Provide user access support.
• 3. Incident Management
• Log incidents accurately in ticketing tools.
• Track and monitor tickets until closure.
• Ensure resolution within defined SLA timelines.
• Escalate unresolved issues to L2/L3 teams.
• 4. Documentation & Knowledge Management
• Document issue resolutions.
• Maintain and update knowledge base articles.
• Follow standard operating procedures.
• 5. Customer Service Excellence
• Communicate technical solutions clearly and professionally.
• Maintain a customer-centric approach.
• Ensure positive user experience.
• This role builds a strong foundation in IT support, infrastructure operations, and enterprise service management.

• To apply for CGI Off Campus Drive 2026, candidates must meet the following requirements:
• B.Sc Computer Science / BCA / B.Tech graduates.
• 2023, 2024, or 2025 passed-out candidates.
• Minimum 60% academic score in 10th, 12th, and UG.
• No active backlogs.
• Strong academic record and willingness to learn.
• Candidates with basic IT troubleshooting knowledge are highly preferred.

• The ideal candidate should possess the following skills:
• Technical Skills
• Good understanding of computer fundamentals.
• Knowledge of operating systems (Windows preferred).
• Basic networking concepts.
• Familiarity with MS Office applications.
• Basic Windows troubleshooting and system configuration.
• Communication Skills
• Strong verbal and written communication skills.
• Ability to explain technical solutions clearly.
• Good interpersonal skills.
• Analytical & Problem-Solving Skills
• Logical thinking ability.
• Quick troubleshooting mindset.
• Ability to work under pressure.
• Work Environment Skills
• Willingness to work in 24/7 rotational shifts.
• Ability to handle customer queries professionally.
• Comfortable working in a fast-paced IT environment.

Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.

👉 Click Here to Apply: CGI Official website

Why Join CGI?

The Service Desk Technician L1 Support position at CGI offers valuable hands-on experience, structured learning, and opportunities to develop the knowledge and skills required for future career advancement.

Interview Tips for IT Roles

• Prepare HR Interview Answers.
• Revise Data Structures and Algorithms.
• Practice Aptitude Questions.
• Review DBMS, Operating Systems and Networking.

Frequently Asked Questions

Why should you join CGI as a Service Desk Technician L1 Support?

Joining CGI as a Service Desk Technician L1 Support provides an excellent opportunity to work with modern technologies, experienced professionals, and real-world projects. It also helps fresh graduates build technical expertise and accelerate long-term career growth in the IT industry.

Is prior experience mandatory for CGI Recruitment?

No. CGI is hiring freshers for this role. Candidates who meet the eligibility criteria and perform well during the selection process are encouraged to apply.

What is the expected salary for the Service Desk Technician L1 Support position?

The salary package for the Service Desk Technician L1 Support role at CGI is based on company standards, candidate skills, qualifications, interview performance, and overall experience. Additional benefits may also be provided according to company policy.

Where is the job location for CGI Recruitment?

This position is based in Bangalore. Selected candidates should be willing to work from or relocate to Bangalore. You can also explore more jobs in Bangalore .

What is the selection process for CGI?

The selection process generally includes an online application, aptitude or technical assessment (if applicable), technical interview, HR interview, and final document verification. The exact process may vary depending on the company and role.

How can I apply for CGI Recruitment 2026?

Eligible candidates can apply through the official recruitment portal of CGI. Simply scroll to the "How To Apply" section above and click the official application link to complete your registration.

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