CGI Recruitment 2026 Hiring Freshers for Service Desk Associate
Exciting career opportunity ahead! CGI is hosting an off-campus drive to recruit talented freshers and young professionals for the Service Desk Associate role. Go through the complete breakdown below regarding eligibility, core roles, operational responsibilities, and application details.
| Company | CGI |
|---|---|
| Category | IT |
| Job Type | Full Time |
| Location | Bangalore |
| Experience | Freshers |
| Batch Eligible | 2023 / 2024 / 2025 / 2026 |
| Course | Any Degree |
CGI is a global IT and business consulting services company that helps organizations improve their operations through technology solutions. Founded in 1976, CGI serves clients across banking, healthcare, government, manufacturing, telecommunications, and other industries. With a strong global presence, the company offers opportunities for fresh graduates to build careers in technical support, software development, consulting, and business operations.
The salary for the Service Desk Associate position will be offered according to company norms and industry standards.
CGI is hiring Service Desk Associates to provide technical assistance and support to customers and internal users. Candidates will be responsible for handling support requests, troubleshooting technical issues, documenting incidents, and ensuring timely resolution of service tickets. This role is ideal for fresh graduates who are looking to start their careers in the IT support and customer service domain.
The selected candidates will work closely with technical teams and end users to resolve issues related to software, hardware, network connectivity, passwords, email access, and other IT-related concerns. Candidates should possess strong communication skills and a customer-focused approach.
- Handle customer and user support requests through phone, email, and chat.
- Troubleshoot basic hardware and software issues.
- Log and manage incidents using ticketing tools.
- Escalate complex issues to higher-level support teams.
- Maintain accurate records of support activities.
- Follow service desk procedures and service-level agreements (SLAs).
- Provide timely updates to users regarding issue resolution.
- Ensure high customer satisfaction through quality support.
- Any Graduate from a recognized university.
- Freshers are eligible to apply.
- Good verbal and written communication skills.
- Basic understanding of computers, operating systems, and networking concepts.
- Willingness to work in rotational shifts if required.
- Strong problem-solving and analytical abilities.
- Technical Support
- Customer Service
- Troubleshooting
- Incident Management
- Ticketing Tools
- Communication Skills
- MS Office
- Basic Networking
- Windows Operating System
- Team Collaboration
- Application Review – Candidate profiles are screened based on eligibility, academic background, and communication skills.
- Online Assessment – Shortlisted candidates may undergo aptitude, reasoning, and basic technical evaluations.
- Interview Rounds – Candidates attend technical and HR interviews to assess problem-solving ability, technical knowledge, and cultural fit.
- Document Verification – Educational certificates, identity proof, and other required documents are verified.
- Offer & Onboarding – Selected candidates receive an offer letter followed by onboarding and training sessions.
Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.
👉 Click Here to Apply: CGI Official website
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