Policybazaar Customer Service Representative Recruitment 2026 | Freshers Jobs in Gurugram

Policybazaar is one of India’s largest online insurance marketplaces and a well-known fintech company. Founded in 2008, the company changed how people purchase insurance by making it simple, transparent, and accessible online.

Today, Policybazaar handles millions of users every year and plays a major role in increasing awareness about insurance products like life insurance, health insurance, and term plans. The company has strong backing from major global investors such as SoftBank, Tiger Global, and InfoEdge.

What makes Policybazaar stand out is its customer-focused approach. The platform allows users to compare different insurance products and choose what suits them best. Over the years, the company has built trust among users and established itself as a leader in the insurance sector.

For employees, Policybazaar offers a fast-paced work environment where learning happens quickly. It is especially known for providing opportunities to freshers who are willing to work hard and grow.

The expected salary for the Customer Service Representative position at Policybazaar will depend on your skills, qualifications, interview performance, and company compensation policies. Freshers selected for this role may also receive additional benefits such as performance incentives, health insurance, paid leave, training programs, and other employee benefits based on company policy.

The role of a Customer Service Representative at Policybazaar mainly involves handling customer queries related to insurance products. You will interact with customers through calls, understand their concerns, and provide accurate solutions.

On a daily basis, your work will include answering incoming calls, making outbound calls when required, and helping customers understand policies. You will also update customer information and ensure that requests are processed correctly.

This role is not just about answering calls—it is about building trust with customers. You need to listen carefully, respond clearly, and solve problems efficiently.

👉 What you will actually do daily:

Talk to customers continuously
Explain insurance plans in simple terms
Handle complaints and questions
Work on systems to update data

• Handle inbound and outbound customer calls professionally
• Understand customer requirements and provide suitable solutions
• Resolve queries related to insurance policies
• Maintain accurate records of customer interactions
• Follow company guidelines and processes strictly
• Work with internal teams to resolve escalations
• Ensure high customer satisfaction in every interaction
• Meet daily call handling and performance targets
• Update systems with correct customer information
• Improve communication and product knowledge continuously

• Any graduate can apply for this role
• Freshers are eligible
• Candidates with up to 2 years experience can apply
• Open to all batch years
• Must have good communication skills
• Basic computer knowledge is required
• Willingness to work in a fast-paced environment
• Ability to handle customer conversations confidently
• Flexibility to work in shifts if required
• Must be ready to work from office (Gurugram location)

• Strong verbal communication in English and Hindi
• Active listening skills
• Problem-solving ability
• Basic computer handling skills
• Ability to manage high call volumes
• Customer-focused mindset
• Patience and emotional control
• Time management
• Adaptability to work pressure
• Team collaboration

Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.

👉 Click Here to Apply: Policybazaar Official website

Why Join Policybazaar?

Starting your career at Policybazaar as a Customer Service Representative allows you to work with modern technologies, collaborate with experienced teams, and explore long-term career growth opportunities.

Interview Tips for IT Roles

• Practice Aptitude Questions.
• Prepare HR Interview Answers.
• Revise Data Structures and Algorithms.
• Research the company before attending the interview.

Frequently Asked Questions

Why should you join Policybazaar as a Customer Service Representative?

Joining Policybazaar as a Customer Service Representative provides an excellent opportunity to work with modern technologies, experienced professionals, and real-world projects. It also helps fresh graduates build technical expertise and accelerate long-term career growth in the IT industry.

Is prior experience mandatory for Policybazaar Recruitment?

No. Policybazaar is hiring freshers for this role. Candidates who meet the eligibility criteria and perform well during the selection process are encouraged to apply.

What is the expected salary for the Customer Service Representative position?

The salary package for the Customer Service Representative role at Policybazaar is based on company standards, candidate skills, qualifications, interview performance, and overall experience. Additional benefits may also be provided according to company policy.

Where is the job location for Policybazaar Recruitment?

This position is based in Gurugram. Selected candidates should be willing to work from or relocate to Gurugram. You can also explore more jobs in Gurugram .

What is the selection process for Policybazaar?

The selection process generally includes an online application, aptitude or technical assessment (if applicable), technical interview, HR interview, and final document verification. The exact process may vary depending on the company and role.

How can I apply for Policybazaar Recruitment 2026?

Eligible candidates can apply through the official recruitment portal of Policybazaar. Simply scroll to the "How To Apply" section above and click the official application link to complete your registration.

Recommended Career Gateways

Expand your search by exploring active off-campus opportunities, specialized training domains, and regional hiring hubs tailored for the 2026 batch.