Tech Mahindra Off Campus 2026 Hiring Fresher For Tech Mahindra Walk-In Drive 2025: Hiring for Voice Process in Chennai – Freshers Eligible | Chennai

The Tech Mahindra Walk-In Drive 2025: Hiring for Voice Process in Chennai – Freshers Eligible role at Tech Mahindra is suitable for candidates looking to build experience in professional work environments, communication, teamwork, and business operations.

The Voice Process role at Tech Mahindra involves assisting customers through inbound and outbound calls, specifically for the e-commerce support division. Candidates are expected to handle customer queries, track orders, process service requests, and ensure a smooth customer experience. The job requires strong communication, patience, and the ability to understand customer needs while maintaining company service standards. Freshers will receive complete training to handle calls professionally and solve customer problems effectively.

• Handle customer calls related to order status, delivery updates, and general service queries.
• Provide accurate information and resolve issues using the tools and knowledge provided.
• Update customer details and maintain proper documentation for each interaction.
• Follow communication standards, scripts, and processes defined by the company.
• Achieve daily productivity, quality benchmarks, and service-level targets.
• Escalate unresolved queries to senior team members when needed.
• Maintain a calm, polite, and customer-friendly tone during the entire interaction.
• Adhere to rotational shift schedules and maintain consistent attendance.

• Candidates must have completed any degree from a recognized institution.
• Freshers and experienced applicants are welcome to apply.
• Good command over Tamil (mandatory) and basic English reading/understanding.
• Age should be below 30 years at the time of application.
• Must be willing to work in rotational shifts and 6-day working schedule.
• Should be able to attend interviews and work on-site in Chennai.
• Ability to handle customer conversations confidently.

• Strong communication skills in Tamil and basic English comprehension.
• Good listening and problem-solving abilities.
• Customer-friendly attitude with patience and professionalism.
• Basic computer knowledge and ability to use CRM systems.
• Ability to work under pressure and meet performance targets.
• Multitasking skills and attention to detail.
• Willingness to learn new processes and adapt to operational changes.

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