Hexaware Customer Service Domestic Quality Analyst – BPS Recruitment 2026 | Freshers Jobs in Bangalore
Exciting career opportunity ahead! Hexaware is hosting an off-campus drive to recruit talented freshers and young professionals for the Customer Service Domestic Quality Analyst – BPS role. Go through the complete breakdown below regarding eligibility, core roles, operational responsibilities, and application details.
| Company | Hexaware |
|---|---|
| Category | BPO |
| Job Type | Full Time |
| Location | Bangalore |
| Experience | 0 - 1 Year |
| Batch Eligible | 2023 / 2024 / 2025 / 2026 |
| Course | Any Degree |
Hexaware Technologies is a global IT and business process services company that delivers digital transformation solutions to clients across various industries. With operations in multiple countries, the company provides services in cloud computing, automation, artificial intelligence, customer experience, and business process management. Hexaware is known for its employee-friendly work culture, structured training programs, and career growth opportunities, making it an excellent choice for freshers and early-career professionals.
The expected salary for the Customer Service Domestic Quality Analyst – BPS position at Hexaware will depend on your skills, qualifications, interview performance, and company compensation policies. Freshers selected for this role may also receive additional benefits such as performance incentives, health insurance, paid leave, training programs, and other employee benefits based on company policy.
Hexaware Technologies is hiring Customer Service Domestic Quality Analysts – BPS for its Bengaluru office. In this role, you will evaluate customer interactions, monitor service quality, and ensure that customer support teams follow process guidelines and quality standards. You will review voice and non-voice interactions, identify improvement areas, provide feedback to agents, and help enhance the overall customer experience. Freshers with good communication skills and attention to detail are encouraged to apply.
- Monitor customer service interactions for quality.
- Evaluate calls, chats, or emails based on defined quality standards.
- Prepare quality reports and maintain evaluation records.
- Share constructive feedback with customer support agents.
- Identify process improvement opportunities.
- Ensure compliance with company policies and quality guidelines.
- Maintain accuracy while reviewing customer interactions.
- Work closely with team leaders and operations teams.
- Support continuous improvement initiatives.
- Meet daily and weekly quality targets.
- Freshers and candidates with up to 1 year of experience can apply.
- Minimum qualification: 10+2, Diploma, or any Graduation.
- Good verbal and written communication skills.
- Basic computer knowledge and MS Office skills.
- Strong observation and analytical abilities.
- Ability to work in a team environment.
- Willingness to work in rotational shifts if required.
- Good time management and attention to detail.
- Quality Analysis
- Customer Service
- Communication Skills
- Active Listening
- MS Excel
- MS Office
- Data Analysis
- Reporting
- Process Compliance
- Online Application
- Resume Shortlisting
- HR Screening
- Communication Assessment
- Operations Interview
- HR Interview
- Document Verification
- Offer Letter
Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.
👉 Click Here to Apply: Hexaware Official website
Why Join Hexaware ?
Hexaware provides an excellent learning environment where employees can improve their technical and professional skills while working on real-world BPO projects as a Customer Service Domestic Quality Analyst – BPS.
Interview Tips for BPO Roles
- Be confident while speaking.
- Improve English communication skills.
- Prepare HR interview questions.
- Practice customer handling scenarios.
Frequently Asked Questions
Why should you join Hexaware as a Customer Service Domestic Quality Analyst – BPS?
Working at Hexaware as a Customer Service Domestic Quality Analyst – BPS offers valuable industry experience, professional development, and opportunities to grow into higher roles based on your performance and skills.
Is prior experience mandatory for Hexaware Recruitment?
No. Hexaware is hiring freshers for this role. Candidates who meet the eligibility criteria and perform well during the selection process are encouraged to apply.
What is the expected salary for the Customer Service Domestic Quality Analyst – BPS position?
The salary package for the Customer Service Domestic Quality Analyst – BPS role at Hexaware is based on company standards, candidate skills, qualifications, interview performance, and overall experience. Additional benefits may also be provided according to company policy.
Where is the job location for Hexaware Recruitment?
This position is based in Bangalore. Selected candidates should be willing to work from or relocate to Bangalore. You can also explore more jobs in Bangalore .
What is the selection process for Hexaware ?
The selection process generally includes an online application, aptitude or technical assessment (if applicable), technical interview, HR interview, and final document verification. The exact process may vary depending on the company and role.
How can I apply for Hexaware Recruitment 2026?
Eligible candidates can apply through the official recruitment portal of Hexaware . Simply scroll to the "How To Apply" section above and click the official application link to complete your registration.
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