Genpact Off Campus 2026 Hiring Fresher For Customer Service Voice Process | Hyderabad

The Customer Service Voice Process role at Genpact is suitable for candidates looking to build experience in professional work environments, communication, teamwork, and business operations.

Genpact is conducting its latest recruitment drive to hire candidates for Customer Service Voice Process roles. This opportunity is open to both fresh graduates and experienced professionals who want to start or grow their careers in the BPO and customer service industry.

The selected candidates will work with Genpact’s global clients and provide customer support services. The role involves interacting with customers, resolving queries, and ensuring high-quality service delivery.

Candidates who have good communication skills, problem-solving ability, and a customer-centric mindset can benefit from this opportunity.

This job is ideal for candidates who are looking for BPO jobs in Hyderabad for freshers, voice process roles, or customer support careers in a multinational company.

Genpact is a global professional services company that specializes in delivering digital transformation, business process management, and technology services. The company works with many Fortune 500 organizations across industries such as banking, insurance, healthcare, retail, and manufacturing.

Founded in 1997, Genpact has grown into a global organization with thousands of employees working in multiple countries.

Genpact focuses on using advanced technologies such as data analytics, automation, artificial intelligence, and digital platforms to help businesses improve efficiency and customer experience.

The company is known for providing strong career opportunities for fresh graduates and experienced professionals in areas such as customer support, finance, analytics, and IT services.

• Genpact is hiring candidates for Customer Service Voice Process roles to support customer interactions and resolve queries effectively.
• Selected candidates will work as Process Associate or Process Developer and interact with customers through voice support channels.
• The role requires strong communication skills, problem-solving ability, and a customer-focused approach. Candidates will work in flexible shifts and collaborate with team members to ensure smooth customer service operations.
• This position provides an excellent opportunity to gain experience in the customer support and BPO industry while working with a leading multinational company.

• • Respond to customer queries and concerns through voice support
• • Provide assistance to customers and resolve service-related issues
• • Support data collection activities for account recovery processes
• • Maintain understanding of client processes and policies
• • Identify and escalate product issues or bugs when required
• • Deliver high-quality customer service to clients
• • Demonstrate strong analytical and problem-solving abilities
• • Work independently and collaboratively with team members
• • Maintain accurate documentation of customer interactions
• • Ensure compliance with company policies and procedures

• • Candidates must have completed Graduation or Post Graduation
• • Freshers are eligible to apply
• • Candidates with 0–5 years of experience can apply
• • Any graduate is eligible (Except Law / Diploma)
• • Good communication skills are required
• • Candidates should be comfortable working in flexible shifts
• • Willingness to work from the Hyderabad office
• • Strong customer service mindset

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