Genpact Customer Service Voice Process Recruitment 2026 | Freshers Jobs in Hyderabad

Genpact is conducting its latest recruitment drive to hire candidates for Customer Service Voice Process roles. This opportunity is open to both fresh graduates and experienced professionals who want to start or grow their careers in the BPO and customer service industry.

The selected candidates will work with Genpact’s global clients and provide customer support services. The role involves interacting with customers, resolving queries, and ensuring high-quality service delivery.

Candidates who have good communication skills, problem-solving ability, and a customer-centric mindset can benefit from this opportunity.

This job is ideal for candidates who are looking for BPO jobs in Hyderabad for freshers, voice process roles, or customer support careers in a multinational company.

The expected salary for the Customer Service Voice Process position at Genpact will depend on your skills, qualifications, interview performance, and company compensation policies. Freshers selected for this role may also receive additional benefits such as performance incentives, health insurance, paid leave, training programs, and other employee benefits based on company policy.

Genpact is a global professional services company that specializes in delivering digital transformation, business process management, and technology services. The company works with many Fortune 500 organizations across industries such as banking, insurance, healthcare, retail, and manufacturing.

Founded in 1997, Genpact has grown into a global organization with thousands of employees working in multiple countries.

Genpact focuses on using advanced technologies such as data analytics, automation, artificial intelligence, and digital platforms to help businesses improve efficiency and customer experience.

The company is known for providing strong career opportunities for fresh graduates and experienced professionals in areas such as customer support, finance, analytics, and IT services.

• Genpact is hiring candidates for Customer Service Voice Process roles to support customer interactions and resolve queries effectively.
• Selected candidates will work as Process Associate or Process Developer and interact with customers through voice support channels.
• The role requires strong communication skills, problem-solving ability, and a customer-focused approach. Candidates will work in flexible shifts and collaborate with team members to ensure smooth customer service operations.
• This position provides an excellent opportunity to gain experience in the customer support and BPO industry while working with a leading multinational company.

• • Respond to customer queries and concerns through voice support
• • Provide assistance to customers and resolve service-related issues
• • Support data collection activities for account recovery processes
• • Maintain understanding of client processes and policies
• • Identify and escalate product issues or bugs when required
• • Deliver high-quality customer service to clients
• • Demonstrate strong analytical and problem-solving abilities
• • Work independently and collaboratively with team members
• • Maintain accurate documentation of customer interactions
• • Ensure compliance with company policies and procedures

• • Candidates must have completed Graduation or Post Graduation
• • Freshers are eligible to apply
• • Candidates with 0–5 years of experience can apply
• • Any graduate is eligible (Except Law / Diploma)
• • Good communication skills are required
• • Candidates should be comfortable working in flexible shifts
• • Willingness to work from the Hyderabad office
• • Strong customer service mindset

Eligibles can apply for this drive online by clicking the link below. All upcoming interview details, exam schedules, and shortlisting updates will be sent directly to your registered email address.

👉 Click Here to Apply: Genpact Official website

Why Join Genpact?

The Customer Service Voice Process position at Genpact offers valuable hands-on experience, structured learning, and opportunities to develop the knowledge and skills required for future career advancement.

Interview Tips for Non-IT Roles

• Review DBMS, Operating Systems and Networking.
• Practice Coding Problems.
• Keep your resume updated with your latest skills.
• Research the company before attending the interview.

Frequently Asked Questions

Why should you join Genpact as a Customer Service Voice Process?

Working at Genpact as a Customer Service Voice Process offers valuable industry experience, professional development, and opportunities to grow into higher roles based on your performance and skills.

Is prior experience mandatory for Genpact Recruitment?

No. Genpact is hiring freshers for this role. Candidates who meet the eligibility criteria and perform well during the selection process are encouraged to apply.

What is the expected salary for the Customer Service Voice Process position?

The salary package for the Customer Service Voice Process role at Genpact is based on company standards, candidate skills, qualifications, interview performance, and overall experience. Additional benefits may also be provided according to company policy.

Where is the job location for Genpact Recruitment?

This position is based in Hyderabad. Selected candidates should be willing to work from or relocate to Hyderabad. You can also explore more jobs in Hyderabad .

What is the selection process for Genpact?

The selection process generally includes an online application, aptitude or technical assessment (if applicable), technical interview, HR interview, and final document verification. The exact process may vary depending on the company and role.

How can I apply for Genpact Recruitment 2026?

Eligible candidates can apply through the official recruitment portal of Genpact. Simply scroll to the "How To Apply" section above and click the official application link to complete your registration.

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